FAQs

Frequently Asked Questions

Q: What forms of payment do you accept? A: We accept all major credit cards, PayPal, and also other forms of digital payments.

Q: How long does it take to process an order? A: Orders are typically processed within 1-2 business days.

Q: How long does it take for my order to arrive? A: Shipping times vary depending on your location and the shipping method you choose, but most orders will arrive within 3-5 business days for standard shipping and 1-2 business days for expedited shipping.

Q: Can I track my order? A: Once your order has been shipped, you will receive an email with tracking information.

Q: What is your return policy? A: You may return or exchange an item within 14 days of the delivery date. All returns and exchanges must be in new and unused condition, with all original tags and packaging. Please see our Shipping and Returns page for more information.

Q: Do you ship internationally? A: Yes, we do ship internationally, but please note that there may be additional customs and import fees that are the responsibility of the customer.

Q: What if I received a damaged or defective item? A: If you receive a damaged or defective item, please contact us immediately and we will replace it at no additional cost to you.

Q: Can I cancel or change my order? A: If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that we will be able to make changes once the order has been processed.

Q: How can I contact you? A: You can contact us through our website, phone or email. Our customer service team will be happy to assist you with any questions or concerns you may have.